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©2017 Fashion B Fix. Created by

WE’RE HERE TO HELP

FREQUENTLY ASKED QUESTIONS
POLICIES, TERMS, AND CONDITIONS 

FAQ

​DO YOU HAVE A PHYSICAL STORE?

No we do not at the present time. We are currently an ONLINE boutique only.

WHAT MATERIALS ARE USED?

At Fashion B Fix we pride ourselves in using high-quality materials, such as100% Authentic Genuine Swarovski Australian Element Crystals ONLY and Embellishments in creating custom designs. All crystals/embellishments are secured by hand one by one.

WILL CRYSTALS/EMBELLISHMENTS FALL OFF?

All crystals/embellishments are secured strongly on our products as our adhesives are a great quality and will NOT fall off easily.. However our custom products are very delicate products and should be handled with care.

WILL I GET THE EXACT DESIGN THAT IS SHOWING IN THE PRODUCT IMAGE?

As each design is custom made, no order is “Exactly” the same. All customized pieces are handmade and customized by request. Your order will match 75% of the product image shown.

In a rare case of limitation on appliques, jewelry, and accessories of the original design used, we will replace with similar ones. The entire theme, coloring, and style will not change. Special changes to the design are welcome.

DO YOU TAKE SPECIAL ORDERS?

Yes! If you would like to place a special order and it isn’t on the website, please email sales@fashionbfix.com with your request. We are very happy to fulfill any custom needs you may have.

CAN I SEND YOU MY PERSONAL SHOE OR ITEM?

Yes! To send your personal shoe/item please contact sales@fashionbfix.com for details. Customer will be responsible for fees and shipping product to Fashion B Fix.

HOW LONG BEFORE FASHION B FIX RESPONDS TO CONTACT REQUEST?

We will respond within 24-48 hours after a request has been received by our team. Response times maybe slower during holidays and weekends. 

CAN I CANCEL AN ORDER?

No Cancellations. Once you have completed and placed your order, it is immediately processed and put into production. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order on and shipping information before payment was submitted.

 

HOW DO I RETURN OR EXCHANGE MY ORDER?

Please email sales@fashionbfix.com notifying us that you would like to return your item. Please note that ALL custom orders are FINAL SALE and can not be retunred or exchanged. 

 

HOW LONG DOES SHIPPING TAKE?

If you have ordered with express shipping please note: your order will be shipped 2-4 business days before requested delivery date for all custom products. For all items or all pre-customized/in stock products, orders placed after 2pm will be shipped next business day.

If you have ordered with standard ground shipping please allow 5-7 business days for your order to process and ship after the 5 weeks/requested date production period of your custom products. For pre-customized/in stocked products orders placed please allow 5-7 business days for your order to process and ship. ALL U.S.A STANDARD SHIPPING IS FREE AND COVERED BY FASHION B FIX.

- If you are an international order please allow 6-10 business days for your order to process and ship after the 5 weeks/ requested delivery date production period.

POLICIES, TERMS, AND CONDITIONS 

RETURNS & REPLACEMENTS

Fashion B Fix does not offer refunds, however, we are exchange/ store credit only on eligible items. Fashion B Fix does NOT accept exchanges/store credit on products ordered from Fashionbfix.com after 5 days of you receiving it. If a product/s are defective we will send you a replacement item. Please note that custom orders can NOT be returned, exchanged, or refunded.

Shipping & Delivery

Fashion B Fix utilizes multiple shipping methods. In-house, we ship anywhere in the world. Please allow 1-5 business days for your order to be processed (this excludes shipping time). Orders placed on Saturday and Sunday will begin processing the following Monday.

 

Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped via UPS, FedEx or USPS. To track your order at any time, you'll be able to use your UPS, FedEx of USPS Tracking number. PLEASE NOTE: Fashion B Fix does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our distribution Tracy, California. 

 

Please allow 14-21 Business days for some deliveries.

 

Fashion B Fix is not responsible for lost or stolen packages.

 

Orders over $100 may require a signature at the time of delivery.

 

International customers may be required to pay import or duty fees to their local customs.

 

Fashion B Fix is not responsible for fees or taxes imposed by the customer's local government.

 

STORE SHIPPING POLICY:

Fashion B Fix will ship purchased merchandise at the cost of the customer. Shipping charges are based upon the weight of the item and the location of the customer. Shipping charges will be determined on a case-by-case basis. Fashion B Fix will determine carrier based upon the best way to ship on a base-by-base case. The item will ship within 5 business days of payment being verified and custom orders will ship within 5 business days after production period.

To receive your order faster, you may check availability by contacting us via our contact page to see if your order can be accommodated for the date of your event prior to placing your order. All Rush orders are shipped 2-4 days if not sooner prior to the date of the event. The Rush order fee is an additional $45.00 per item and $10 per additional item, this puts you order above other orders and makes your priority. Pricing DOESN’T include shipping as we do STRONGLY encourage you to purchase overnight shipping with this type of order.

 

WE STRONGLY RECOMMEND THAT YOU DO ORDER AT LEAST 30 DAYS PRIOR TO DELIVERY DATE REQUESTED.

CUSTOMER AGREEMENT

CUSTOMER AGREES THAT USE AND PURCHASE OF THE SERVICE IS ENTIRELY AT CUSTOMER’S OWN RISK. SERVICES/PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES

TRADEMARKS

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Fashion B Fix. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or various intellectual property right of Fashion B Fix or any third party, except as expressly granted herein.

DISCLAIMER OF LIABILITY

BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE/PRODUCTS.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DEFECT, NEGLIGENCE OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE AND THE RISK OF INJURY RESTS ENTIRELY WITH CUSTOMER. NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTACT PROVIDERS SHALL BE LIABLE IN ANY WAY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE/PRODUCTS OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY NEGLIGENCE. 

 

PLEASE NOTE

 

FASHION B FIX USES SMALL PIECES/PARTS THAT COULD BECOME A CHOKING HAZARD. THESE ITEMS ARE  NOVELTY ITEMS ONLY THEY SHOULD BE USED FOR KEEPSAKE PURPOSES ONLY. THESE ITEMS ARE NOT TOYS AND ARE NOT RECOMMENDED FOR EVERYDAY USE. NEVER LEAVE BABY UNATTENDED WITH ANY EMBELLISHED ITEMS. EMBELLISHED PACIFIERS ARE NOT MEANT FOR BABY TO USE, THESE ARE KEEPSAKES AND DECORATIONS ONLY. CUSTOMER AGREES WHEN THEY PURCHASE, ALL EMBELLISHED ITEMS THAT THEY ARE PURCHASING ARE AT THERE OWN RISK AND FASHION B FIX IS NOT RESPONSIBLE FOR ANY MISUSE OF EMBELLISHED ITEMS.

 

 

DISCLAIMER: You are paying for our services and creativity to create your personal item(s) NOT for the images offered. All licensed characters maintain the copyright of their respective owners. We do NOT claim ownership of the characters, cliparts, graphics, and digitals. The images are provided to you for free. Our Products are NOT licensed.

Privacy & Security

Privacy & Security The purpose of this statement is to let you know what information we collect, how we collect it, and under what circumstances we use it. By visiting our Website, you are accepting the practices described in this Policy. If you do not agree to the terms of this Policy, please do not use the Website.

 

WHAT HAPPENS TO THE INFORMATION WE COLLECT

 

The information you provide us stays at Fashion B Fix and with Fashion B Fix partners. We maintain your information in-house at fashion B Fix. If you want to remove your information from our database, email us by using our CONTACT US PAGE.

 

INFORMATION WE COLLECT

 

Personal Information: We collect and store information that you provide to fashionbfix.com or our Customer Service Department. When you sign-up for Fashion B Fix subscription, open an account, or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, and telephone number. If you choose to unsubscribe from Fashion B Fix subscription your email will be removed from our system.

Anonymous Information Through your use of our Website, we may also gather certain information that does not identify you individually ("Anonymous Information"). We collect and store certain information automatically whenever you interact with our Website. For example, we collect your IP address, location and browser information every time you visit fashionbfix.com. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website to give you the best online Fashion B Fix experience possible.

 

USE OF COOKIES

 

Like many websites, we use "cookies", files stored on your computer's hard drive by your browser, to identify you to optimize your fashionbfix.com experience. For example, we use cookies to identify the preferred gender landing page you chose upon your first visit to fashionbfix.com and to hold items in your shopping cart when you the site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend having your cookies enabled to ensure the best Fashion B Fix experience.

 

USE OF ANONYMOUS INFORMATION

 

We use Anonymous Information to help us determine how people use parts of the Website and who our visitors are. Anonymous Information is used to help us make fashionbfix.com better for our visitors. We also use Anonymous Information to provide analytic data to third parties about how our users collectively use the Website.

 

LINKS TO OTHER WEBSITES

 

Our Website may contain links to other websites. Our Privacy Policy does not apply to the practices of other websites and Fashion B Fix is not responsible for the actions and privacy policies of third parties. We encourage you to read the privacy policies of each website that you visit.

CHILDREN'S POLICY In accordance with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under 13, please have your parents enter their information when personal information is required.

 

 


Privacy Policy

 

This privacy policy sets out how Fashion B Fix uses and protects any information that you give Fashion B Fix when you use this website. Fashion B Fix is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Fashion B Fix may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

This privacy policy sets out how Fashion B Fix uses and protects any information that you give Fashion B Fix when you use this website. Fashion B Fix is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Fashion B Fix may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

WHAT WE COLLECT 

 

We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as postcode, preferences, and interests

  • other information relevant to customer surveys and/or offers

 

 

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security:

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies:

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

 

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@fashionbfix.com

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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